| 35341626 |
来自Coo****会员的配送咨询。 |
Coo******* |
2019-05-04 |
Answered |
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几天可以收到？ |
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[Re] 来自Coo****会员的配送咨询。
Dear Sir/Mdm, You can received it about 2-3 working days. Thank you and have a nice day! |
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| 35184159 |
Inquiry related delivery from sk.**** |
sk.******* |
2019-04-15 |
Answered |
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Hi... Can check if the delivery can be done either tml or Wed? Delivery address is Amk area. |
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[Re] Inquiry related delivery from sk.****
Dear Customer, we will try our best to deliver to you as soon as you placed order from us. But it also depend on Q10 delivery service. Usually it takes about 1-2 days. Thank you and have a nice day! |
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| 34913078 |
Inquiry for the item from 240**** |
Alr******* |
2019-03-17 |
Answered |
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Is the lock TSA compliant ? |
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[Re] Inquiry for the item from 240****
Dear Sir/Madam , it is not TSA compliant but our locks are all made with similar standard to the TSA compliant locks. THank you and have a nice day ahead! |
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| 34889863 |
Inquiry related return and exchange from ron**** |
ron******* |
2019-03-14 |
Answered |
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Hi, I received the item last night. Checked it and realised the following:
1) the handle is shaky/flimsy, and it cannot be locked when closed
2) the black cover part covering the expandable part is exposed (protruding out) instead of laid flat
3) the whole luggage is slanted due to the zips
We will be bringing the luggage to the hougang stall for exchange. Please ensure there is sufficient stocks for exchange.
Thank you. |
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[Re] Inquiry related return and exchange from ron****
We went to the hougang mall branch and the luggage there is in even worse condition than mine, and the handle also cannot be locked. Please arrange for a replacement in good condition, otherwise please process a refund asap. Thanks. |
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[Re] Inquiry related return and exchange from ron****
Dear Sir/Madam , for exchanges we are only able to do it at our main office at yishun . As for our outlets they do not have any extra luggages to do exchanges , and for our main office , there will be a professional to do a check on the luggage and will exchange you a new piece of luggage to your satisfaction . Thank you and have a nice day ahead! Truly sorry for the inconvinenced caused upon you . |
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[Re] Inquiry related return and exchange from ron****
Could you provide me with your operating hours and location to do the exchange? Any weekends dates as I'm working and will not be able to go down during weekday office hours. Thanks. |
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[Re] Inquiry related return and exchange from ron****
Dear Sir/Madam , our main office is at BLOCK 1023 YISHUN INDUSTRIAL PARK A, #03-13, SINGAPORE 768762 .
We work on weekdays only , from 10am - 6 pm . Thank you and have a nice day ahead! |
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| 34055975 |
Inquiry for the item from sup**** |
sup******* |
2018-12-17 |
Answered |
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Hi
Any warranty for the luggage? |
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[Re] Inquiry for the item from sup****
Dear Sir/Madam,
it has a service warranty , we can repair for you but if the parts are damaged you would have to pay for the parts . If the zip and the shell cracks , we are unable to service it for you.
I hope this helps! Thank you and have a wonderful day! |
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| 33361941 |
Inquiry for the item from Lee**** |
Lee******* |
2018-10-20 |
Answered |
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Is this expandable ? |
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[Re] Inquiry for the item from Lee****
yes |
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[Re] Inquiry for the item from Lee****
Dear Winning
The luggage zipper broke after one use
Is there a way to fix it? |
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[Re] Inquiry for the item from Lee****
You can go to our store, and see if I can repair it |
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[Re] Inquiry for the item from Lee****
So do I send to Yishun industrial ? |
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[Re] Inquiry for the item from Lee****
Dear Sir/Madam ,
Sorry for the late reply , yes please send it to Yishun industrial park for our workers to sort it out and see if we are able to fix it . Usually
it is not repairable , but if it is possible just bring it down to us to see if we are able to fix it.
Thank you and have a nice day. |
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