| NOTICE |
Return & Exchange Policy
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Seller |
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See all notices |
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Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.
-All item must remain in their intact condition, or otherwise unused with their original tags/labels attached and original packing.
Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.
Any change of mind from buyer's end
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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See all notices |
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-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
-We will check over the matter from our end.
-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
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| NOTICE |
How to submit return or exchange from the buyer's end?
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Seller |
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See all notices |
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-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.
-We will assess the claim issue with the provided picture and inform on the progress.
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| 34897358 |
Inquiry for the item from Ivy**** |
Ivy******* |
2019-03-15 |
Answered |
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The dress is it tight fitting? Small
Size n need order bigger size or ? |
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[Re] Inquiry for the item from Ivy****
Hi,
Thanks for your message
We recommend you follow the actual wearing report to choose the size
Thank you
OBDesign.sg |
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