| NOTICE |
Return & Exchange Policy
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Seller |
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See all notices |
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Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.
Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.
Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.
Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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See all notices |
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-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
-We will check over the matter from our end.
-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
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| NOTICE |
How to submit return or exchange from the buyer's end?
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Seller |
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See all notices |
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-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.
-We will assess the claim issue with the provided picture and inform on the progress.
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| 35238877 |
Inquiry for the item from Jas**** |
Jas******* |
2019-04-22 |
Answered |
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Waist 37 hip 40 160cm tall what size should I buy |
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[Re] Inquiry for the item from Jas****
Hi,
Thanks for your message
We recommend you follow the actual wearing report to choose the size
Thank you
OBDesign.sg |
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| 35206338 |
Inquiry related delivery from 233**** |
liy******* |
2019-04-18 |
Answered |
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Order since 29/3, until today, still didn't receive any things from seller, deliver status keep showing not ready to pick up since 12/4, the seller always reply to my message after 2 to 3 days!! |
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[Re] Inquiry related delivery from 233****
Hi,
Thanks for your message
The tracking will show status today and we estimate you will receive the parcel within this week
Thank you
OBDesign.sg |
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| 35206029 |
Inquiry for the item from pig**** |
pig******* |
2019-04-18 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from pig****
Secret Inquiry |
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[Re] Inquiry for the item from pig****
Secret Inquiry |
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[Re] Inquiry for the item from pig****
Secret Inquiry |
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[Re] Inquiry for the item from pig****
Secret Inquiry |
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| 35136297 |
Inquiry related delivery from 233**** |
liy******* |
2019-04-10 |
Answered |
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Hello, no reply from you at all?!! pls update!! |
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[Re] Inquiry related delivery from 233****
i placed order since 29/3, until today i still didnt receive my order, no update from seller and no reply from seller. |
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[Re] Inquiry related delivery from 233****
Hi,
Thanks for your message
The parcel is on the way from Taiwan and we estimate you will receive the parcel within this week. The tracking will show status once parcel after customs clearance
Thank you
OBDesign.sg
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| 35111081 |
Inquiry for the item from lis**** |
lis******* |
2019-04-08 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from lis****
Secret Inquiry |
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| 35111080 |
Inquiry for the item from lis**** |
lis******* |
2019-04-08 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from lis****
Secret Inquiry |
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| 35110429 |
Inquiry for the item from tan**** |
tan******* |
2019-04-07 |
Answered |
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Hi seller,
Will you restock slimming waist denim size XL ? If so, when will that be? Thanks. |
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[Re] Inquiry for the item from tan****
Sorry, I am referring to the black color denim. Thanks. |
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[Re] Inquiry for the item from tan****
Hi,
Thanks for your message
We're sorry to inform you we're not sure for the accurate restock date for this clothing
Thank you
OBDesign.sg
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| 35095439 |
Inquiry for the item from ser**** |
ser******* |
2019-04-05 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from ser****
Secret Inquiry |
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