| NOTICE |
Return & Exchange Policy
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Seller |
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See all notices |
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Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.
-All item must remain in their intact condition, or otherwise unused with their original tags/labels attached and original packing.
Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.
Any change of mind from buyer's end
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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See all notices |
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-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
-We will check over the matter from our end.
-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
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| NOTICE |
How to submit return or exchange from the buyer's end?
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Seller |
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See all notices |
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-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.
-We will assess the claim issue with the provided picture and inform on the progress.
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| 36920366 |
Inquiry for the item from reg**** |
reg******* |
2019-11-15 |
Answered |
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Hi, how come I cannot use the 20% storewide coupon woth this item? |
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[Re] Inquiry for the item from reg****
Hi,
Thanks for your message
The item is sale item so the item unable apply shop coupon
Thank you
OBDesign.sg |
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| 36527166 |
Inquiry related return and exchange from sha**** |
sha******* |
2019-09-29 |
Answered |
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Hi I think the size I ordered is too big. How can I do an exchange for the jeans? |
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[Re] Inquiry related return and exchange from sha****
Hi,
Thanks for your message
May I know which size you prefer?
Thank you
OBDesign.sg |
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[Re] Inquiry related return and exchange from sha****
Can I opt for a refund? I think the cutting is not suiting me |
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[Re] Inquiry related return and exchange from sha****
Pls send me return address so that I can send the item back for a refund |
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[Re] Inquiry related return and exchange from sha****
Hi,
Thanks for your message
You also can exchange to other design of clothing, do you want exchange to other design of clothing?
Thank you
OBDesign.sg |
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| 36515071 |
Inquiry related delivery from mel**** |
mel******* |
2019-09-27 |
Answered |
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Hi, I would like to ask I want to order 2 item. But why the shipping charge is charge 2 time $3.99x2 +$7.98 |
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[Re] Inquiry related delivery from mel****
Hi,
Thanks for your message
May I know which clothing you choose?
thank you
OBDesign.sg |
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[Re] Inquiry related delivery from mel****
Attached photos as for your reference |
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[Re] Inquiry related delivery from mel****
Hi,
Thanks for your message
Can you give us the item code? We will check for you
Thank you
OBDesign.sg |
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| 36467564 |
Inquiry for the item from lee**** |
lee******* |
2019-09-21 |
Answered |
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Hi,
Why yr shop coupon cant be use? I already got more than $38 of items from yr shop but cant use the coupon? |
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[Re] Inquiry for the item from lee****
Hi,
Thanks for your message
We found the item is sale item and sale item unable apply any shop coupon
Thank you
OBDesign.sg |
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| 36187975 |
Inquiry related delivery from 211**** |
Dja******* |
2019-08-15 |
Answered |
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Hi , I've place two order 300979055 & 300979056 with you on 03 August 2019. Today I went to check the status & it say not ready for pick up. Please kindly advise. Thank you |
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[Re] Inquiry related delivery from 211****
Hi,
Thanks for your message
The parcel is on the way from Taiwan and we estimate you will receive the parcel within this week
Thank you
OBDesign.sg |
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| 36082455 |
Inquiry from jes**** |
jes******* |
2019-08-01 |
Answered |
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Hi there,
I came across your store on Qoo10 and love what you're selling. I have some items in the beauty and fashion category that I feel would absolutely suit your store. As my company is relocating soon, we hope to sell off these items in bulk. Do let me know if you are interested in purchasing and I'll be happy to provide you with more details.
Thank you for your time.
Have a nice day! |
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[Re] Inquiry from jes****
Hi,
Thanks for your message
Can you email the details to us?
jbjvincent@gmail.com
Thank you
OBDesign.sg |
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| 35845425 |
Inquiry related return and exchange from liy**** |
liy******* |
2019-07-03 |
Answered |
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Hi, I just received the pants today and it’s too big for me. Can I return and choose another item? How much will the shipping charges be for you to send it back? |
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[Re] Inquiry related return and exchange from liy****
Hi,
Thanks for your message
May I know which design you prefer?
Thank you
OBDesign.sg |
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[Re] Inquiry related return and exchange from liy****
Do I have to pay shipping for both ways? How much will it be?
If I have to pay 2 times shipping, then it’s more worth it just to return and get a refund. |
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[Re] Inquiry related return and exchange from liy****
Do I have to pay shipping for both ways? How much will it be?
If I have to pay 2 times shipping, then it’s more worth it just to return and get a refund. |
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[Re] Inquiry related return and exchange from liy****
Hi,
Thanks for your message
The shipping fee pay to us is $3.99 and buyer need to return the item to us
Thank you
OBDesign.sg |
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[Re] Inquiry related return and exchange from liy****
Please provide the address for return. Thanks. |
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[Re] Inquiry related return and exchange from liy****
Hi,
Thanks for your message
May I know do you want excahnge to another item?
Thank you
OBDesign.sg |
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[Re] Inquiry related return and exchange from liy****
No, I’ll do a return. Kindly provide the address |
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[Re] Inquiry related return and exchange from liy****
Hi,
Thanks for your message
Can you please kindly return the clothing to:
OBDesign
2022 Bukit Batok St 23 #03-164
Singapore 659527
Can you put a paper into the parcel and write the RMA number: RMA102815. We will cancel order after we receive your return clothing. We recommend you post back the clothing via courier.
Please send back the clothing to us within 7 days. Please ensure all the return clothing is with the original condition and package, unworn, unwashed and unaltered. Non-fulfilment will result in item(s) being rejected and customers shall bear the return delivery charges.
Thank you and please let us know if you have any questions and we will gladly help.
OBDesign.sg |
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[Re] Inquiry related return and exchange from liy****
Hi, returned via courier as requested. Kindly accept the return status on qoo10 so I can update the tracking number. |
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[Re] Inquiry related return and exchange from liy****
Hi,
Thanks for your message
No need to update the trackiing number, we will cancel order once we receive your return parcel
Thank you
OBDesign.sg |
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[Re] Inquiry related return and exchange from liy****
Hi, I believe you received the item already. Kindly proceed with my refund. |
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[Re] Inquiry related return and exchange from liy****
Hi,
Thanks for your message
We will check our warehouse and update to you
Thank you
OBDesign.sg |
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[Re] Inquiry related return and exchange from liy****
Please accept the return on qoo10 so I can get my money back. Thanks. |
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[Re] Inquiry related return and exchange from liy****
Hi,
Thanks for your message
We will cancel the order for you
Thank you
OBDesign.sg |
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| 35752327 |
Inquiry for the item from kek**** |
kek******* |
2019-06-22 |
Answered |
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Front pockets functional? Can i put things in front pocket? |
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[Re] Inquiry for the item from kek****
Hi,
Thanks for your message
The front pockets are non functional
Thank you
OBDesign.sg |
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