Needbell Join Fellow
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Item code : 614526290 COPY URL

[NATURE S VARIETY] Instinct Limited Ingredient Diet Grain Free Recipe Natural Dry Dog Food by

  • Retail Price
    S$137.83
    Price
    S$73.16
  • Benefits
    0% Interest Instalment Plan
  • Shipping From
    Domestic
    Shipping To
    Singapore
    Shipping RateDomestic

    Qxpress - Free

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Customer who recommended this item
1
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
Manufacturer/Place of origin Nature's Variety Condition New Product
Shipping From Domestic (United States)
After sales service Please contact seller or manufacturer service center.(+1 949-336-2358 / support@needbell.com)
Brief Description Purposefully simple ingredient list - One Animal Protein and One VegetableMade with Wild-Caught Salmon - an Easily Digestible protein Rich in Omega 3's, that provides all of the Essential
Pay on delivery Available
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Customer Review (1)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jun 05, 2019 yan*** (SG SG)
Item Q&A(1)
No. Question & Answer Member Date Status
36084257 Inquiry related delivery from 236**** yan******* 2019-08-01 Answered
  Hi, i just communicated with Q10 customer service officer and they mentioned for the additional taxes was imposed because you added the shipping charges to this shipment. Even if the commercial invoice did not amount to more than Singapore Dollars $400.00, the 7% Goods and Services Tax is still applicable in this case.

I tried explaining to them that if the commercial invoice amount is less than Singapore Dollars $400.00, i should not get taxed. After explaining the urgency of this shipment, officer said they will not release this shipment if taxes are not paid.

Please contact Q10 directly to explain to them,

Appreciate your kind assistance!

Best Regards,
Yannis
 

[Re] Inquiry related delivery from 236****
We are in contact with Qoo10 to resolve this issue and will notify you as soon as we receive an update. Thank you for your patience.

Best Regards,
Needbell

 

[Re] Inquiry related delivery from 236****
Hi Needbell,

Can we get a resolution for this asap? No later than end of this week. Kibbles ordered was placed on 18th July and it is going to be a month since the time I've ordered.

Please work with Qoo10 and have the kibbles sent over soon!

Regards,
Yannis

 

[Re] Inquiry related delivery from 236****
We have received an answer from Qoo10 that the GST is inevitable because of the change in Singapore's customs clearance policy so that the GST can be calculated, including actual shipping cost.
However, in order to solve this problem, we have informed Qoo10 that we will pay GST for you.
So the package will be arranged for delivery to you soon.

Best Regards,
Needbell

 

[Re] Inquiry related delivery from 236****
Hi Needbell,

Thanks for resolving this. But i dont get it . GST is only charged if full cost on board is more than $400 SGD. The total cost of item with shipping per Qoo10 transaction is less than $400. I'm not sure why you've indicated shipping cost at additional $100.10 when the final full cost with free shipping should be $379.04.

It didn't happen the 1st time i bought from you not sure why it happened this time. The only difference I know is the additional shipping charge added to this invoice (per image attached ) Will this similar situation happen again if i'm to purchase in the coming months.

Regards,
Yannis

 

[Re] Inquiry related delivery from 236****
The reason is due to a change in Singapore Customs policy in early July, as I have already explained.
However, I received an update from Qoo10 today, and the easiest way to solve this problem is to pay the GST amount $45.54 yourself first. After that, when the package is delivered to you, we will give you a partial refund of the amount ($45.54).
Thank you for your understanding and patience.

Best Regards,
Needbell

 

[Re] Inquiry related delivery from 236****
Hi Needbell.

I don't see why the item with shipping costing less than $400 needs GST payment (Please refer to customs.gov.sg on the custom regulations ) .This GST charged occurred has nothing to do with change in any customs policy. This is due to the error indicated in your invoice. Are you not seeing the image which I"m uploading for the past 3 times? This package is slapped with GST due to error made to the shipping/commercial invoice which exceed $400 in total. Are you not understanding the root of this problem is created by an error made in the invoice?

I do not agree on the idea of me paying the GST amount first and i dont quite understand your statement of partial refund? Did I agree to share the GST bill ? I've made no error on this entire transaction and I dont think you understand the root of this problem. Let me repeat again. This is due to the additional shipping cost of $100.10 which you've added to the invoice. PLEASE look at the attached image.

Please reach out to Qoo10 for a payment link which they can initiate to you and please make payment to Qoo10 for the required GST as i need my kibbles asap

Regards,
Yannis

 

[Re] Inquiry related delivery from 236****
Qoo10 has charged to us $45.54, GST today, so we expect the problem will be solved soon.

Best Regards,
Needbell

 

[Re] Inquiry related delivery from 236****
Hi,

Appreciate your reply with the resolution.

Kindly inform Qxpress to ship out the Knibbles immediately upon your payment please as I need the Knibbles urgently!

Thank you
Regards,
Yannis

 

[Re] Inquiry related delivery from 236****
That's what we've already asked for.

Best Regards,
Needbell