| NOTICE |
Return & Exchange Policy
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Seller |
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See all notices |
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1. Any return or exchange of items will be applicable within 7 days upon receiving of item.
2. Shortage/ Wrong item received:
- Provide picture of item contents within the parcel package
- Provide picture of the parcel package with the delivery information
- Pictures and order no. to be sent to sg.luggage.outlet@gmail.com
3. Defective item:
- Provide picture of the defective area of the received item.
- Item damaged arising from usage, regular wear and tear are not considered defects
- Pictures and order no. to be sent to sg.luggage.outlet@gmail.com
4. Buyer’s change of mind:
- Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
- Pictures and order no. to be sent to sg.luggage.outlet@gmail.com
- Exchange of item will be at seller's address
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| 36258760 |
Inquiry related return and exchange from lin**** |
lin******* |
2019-08-25 |
Answered |
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What is the type of material of the luggage? |
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[Re] Inquiry related return and exchange from lin****
Hi, it's made of nylon (not waterproof). Thank you. |
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| 34697502 |
Inquiry for the item from mau**** |
mau******* |
2019-02-22 |
Answered |
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Hi!
(1) Design 1 vs Design 2 of Size 20"...
Are both designs having same features, but Design 2 is bigger in dimension?
(2) By the way, do u sell size 22"?
Thanks! |
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[Re] Inquiry for the item from mau****
Hi, yes Design 2 has a smoother fabric and marginally bigger. 20" is the usual max dimension for cabin baggage. Sorry we do not carry 22" luggage. Thank you. |
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[Re] Inquiry for the item from mau****
Noted.
We will consider.
Thanks! :) |
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[Re] Inquiry for the item from mau****
You're welcome. Have a great weekend ahead! |
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[Re] Inquiry for the item from mau****
Thanks!
U too! :) |
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[Re] Inquiry for the item from mau****
Thanks :) |
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| 31968356 |
Warranty and Country of manufacture |
suz******* |
2018-06-04 |
Answered |
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Hi
!) Water Polo is made in which country?
2) Any warranty for your luggage?
Thanks |
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[Re] Warranty and Country of manufacture
Hi,
As with most other luggage you see on Qoo10, the luggage is made in China. There is no warranty but we check all our products before dispatch and provide after sales repair service if there are problems from using it. Thanks. |
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| 23978768 |
Cabin luggage |
sio******* |
2016-09-26 |
Answered |
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Hi,
Which is cabin luggage size?thks |
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[Re] Cabin luggage
Hi,
20 inch is cabin size luggage.Thanks for the enquiry! |
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| 21457310 |
Shipping |
che******* |
2016-03-20 |
Answered |
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Hi, if I placed order now, when will I receive the luggage? |
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[Re] Shipping
Hi, the delivery is handled by Qxpress. The earliest we can dispatch is by tomorrow, but Qxpress takes 1-3 days (excluding Sundays) to deliver depending on their delivery schedule. Thanks for the enquiry! |
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| 21248245 |
Enquiry on the luggages |
div******* |
2016-03-03 |
Answered |
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Hi,
I would like to enquire on your 20 and 24 inch black luggages. I would need 4 pieces of the 24 inch and 2 pieces of the 22 inch ones. I would need to the delivery time and the process of it. Kindly email me at divina.sr@srglobal.com. Thanks. |
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[Re] Enquiry on the luggages
Hi, for this design we are left with 20 and 28 inch luggage. Please consider our range of other luggage. Thanks! |
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| 19211841 |
urgent request |
eli******* |
2015-09-25 |
Answered |
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Thanks for your prompt reply! I am unable to decide the colour. May I order one of the color first, then be allowed to switch upon collection?
Regards |
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[Re] urgent request
Hi, yes you can switch colour on the spot, but as we are closing soon, the earliest you can self collect is next Monday. Thank you. |
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| 19211628 |
urgent request |
eli******* |
2015-09-25 |
Answered |
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Hi,
I need a 28" delivered by Sat (26/9) - can that be arranged or is self-collection possible? Thanks! |
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[Re] urgent request
Hi, delivery by Qxpress will not reach you in time. You may wish to collect from us in Yishun on Saturday 9am-1pm. We will send you the address when you've placed the order. Thanks for the enquiry! |
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