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Embellished with Crystals from Swarovski® - Her Jewellery Stud Pendant
10 items sold
Item code : 607296854 COPY URL

Embellished with Crystals from Swarovski® - Her Jewellery Stud Pendant


Customer who recommended this item
128 (Based on 115 reviews)
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Manufacturer/Place of origin Singapore Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
Brief Description Embellished with Crystals from Swarovski® - Her Jewellery Stud Pendant
Pay on delivery Available
BOOKMARK 1 2 3 4 5 6 7

Photo Review (65)

Customer Photo Review board

Recommend received in good condition

received in good condition

Type:Amethyst Moon | I have read and understood everything in the FAQ:Yes | Magnifier with LED light:No Thanks | Promo item: Charm Bracelet - Black:No Thanks | Silver polish cloth:1 pc(complimentary subject to availability)

+ Add this option
Oct 31, 2018
su3*******

Highly Recommend LOVE ALL OF IT

item came via normal postage and really delivered fast. all comes with swarovski tag and boxes to protect it. thumbs up!

Type:Light rose | I have read and understood everything in the FAQ:Yes | Magnifier with LED light:No Thanks | Promo item: Charm Bracelet - Black:No Thanks | Silver polish cloth:1 pc(complimentary subject to availability)

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Oct 26, 2018
sho*******

Highly Recommend Simple necklace

Item well packed & received in days after ordering.

Type:Black diamond Moon | I have read and understood everything in the FAQ:Yes | Magnifier with LED light:No Thanks | Promo item: Charm Bracelet - Black:No Thanks | Silver polish cloth:1 pc(complimentary subject to availability)

+ Add this option
Oct 25, 2018
Kog*******

Recommend Looks nice...

Nice items.....thanks

Type:Crystal white Moon | I have read and understood everything in the FAQ:Yes | Magnifier with LED light:No Thanks | Promo item: Charm Bracelet - Black:No Thanks | Silver polish cloth:1 pc(complimentary subject to availability)

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Oct 12, 2018
cp_*******
Oct 11, 2018 1 1
Liz*******

Customer Review (115)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 18, 2018 Jam*******
Recommend Oct 17, 2018 ber*******
Highly Recommend Oct 05, 2018 cha*******
Highly Recommend Sep 28, 2018 chi*******
Recommend Sep 28, 2018 pri*******
Highly Recommend Sep 27, 2018 wng*******
Recommend Sep 17, 2018 hub*******
Highly Recommend Sep 10, 2018 cha*******
Highly Recommend Sep 07, 2018 agt*******
Highly Recommend Sep 07, 2018 agt*******
Item Q&A(20)
No. Question & Answer Member Date Status
33631281 Inquiry related cancel and refund from tan**** tan******* 2018-11-13 Answered
  Hi. Seller, you did not complete order, why ask buyer to collectbfrom your office? Can you take some resppnsibility and fulfill the order? Don't cheat customers alright?
 

[Re] Inquiry related cancel and refund from tan****
Understand we are in contact in another chat. To avoid miscommunication and confusion, let's stick to one chat log. Sending mulitple chats might slow down the reply process. Thank you.

 

[Re] Inquiry related cancel and refund from tan****
Look, you guys do not follow through with orders and tried to shift responsibilities. This is an inquiry for all to see, and a reminder that buyers have multiple channels to address their grievances.

The fastest way to resolve was and is to fulfill orders as describe by your shop. End of story. Just 1 message needed.

 

[Re] Inquiry related cancel and refund from tan****
Understand we are in contact in another chat. To avoid miscommunication and confusion, let's stick to one chat log. Sending mulitple chats might slow down the reply process. Thank you.

33506886 Inquiry for the item from tan**** tan******* 2018-11-03 Answered
  Hi. I bought 6 of it, but only came in 3 boxes. I understand that it comes in either a pouch or a box subjected to availability. Can u send the remaining ones please?

I bought them intended as a gift but the way it is, i cant gift it in a plastic bag can i? Please send the remaining boxes required. 3 of it.
 

[Re] Inquiry for the item from tan****
Hi dear, all free gift and/or packaging that comes with the purchase is subjected to availability and changes without prior notice. Packaging will be either a pouch or a box. Nontheless if you really need boxes to go with the pendants, you may collect the boxes from our office within 7 calendar days (from today) between Mon-Fri, 10am to 6pm. Our office is located at 18 Boon Lay Way, Tradehub21, #09-107, West lift lobby, (S)609966. Thank you.

 

[Re] Inquiry for the item from tan****
Hi, there are missing certificates. Also the pacakaging is either a box or pouch which should be sent with my order. This means the items ordered is not delivered fully. Please send as this is an obligation. The items ordered are not fully sent, as such it is considered non delivery.

 

[Re] Inquiry for the item from tan****
Hi dear, allow me to clarify. You are saying you received 3 pendants in box. 3 pendats in zip lock bag only, without even a pouch? And they came without the Swarovski tags?

 

[Re] Inquiry for the item from tan****
I bought 6 pendent. 6 pendents were sent in 3 boxes, with 3 certificates. Missing pouches/boxes and certificates.

 

[Re] Inquiry for the item from tan****
Hi dear, we did a thorough checked. All items sent out wil be in either a box or pouch, with the authentication tag. Nonethless, out of goodwill, you may collect the additional 3 box/pouch and 3 tags from our office. Please drop by our office within 7 calendar days (from today) between Mon-Fri, 10am to 6pm. Our office is located at 18 Boon Lay Way, Tradehub21, #09-107, West lift lobby, (S)609966. Thank you.

 

[Re] Inquiry for the item from tan****
I ordered 3 pairs. 6 in total. Ur staff simply put 2 pendent into one box and affixed 1 certificate per box

The order was not complete. Please send or i will have to pit up a case with qoo10 for not fulfilling order.

I repeat, i paid for the products and shipping. Send all the items as described.

 

[Re] Inquiry for the item from tan****
Hi dear, calm down. Sure, in case you are unable to drop by, we can mail you the remaining pouch and tags. However we notice you have submitted a non-receipt claim. If you would like to have the pouch and tags, kindly cancel the claim. Because we can only either do a refund or a re-send but not both concurrently. Hope for your kind understanding. Thank you.

 

[Re] Inquiry for the item from tan****
Send the items then i can retract the claim. Right now, the order is not filfilled and it is only right that i submit the claim that i have not recieve all items. 3 certificates, 3boxes or pouch to complete the claim.

I suggest that the shop fulfill all orders as described and follow up properly to prevent any escalation or future incidents from happening.

I am calm.

 

[Re] Inquiry for the item from tan****
Hi Wei Hong, first of all, we are sorry for the overlook. Please be assured that we are trying our best to resolve the issue for you right now. We can mail you the remaining 3 x pouch and 3 x tags however with the non-receipt claim in place, Qoo10 might be refunding you the amount while concurrently the 3 x pouch and 3 x tags are on their way to you. While we understand your frustration, we hope to seek your kind understanding that we are unable to do any re-send while a claim is in place. We appreciate your kind assistance to cancel the claim for now. With that, we will mail the 3 x pouch and 3 x tags out to you immediately. The re-mail parcel is already ready (you may refer to image attached). In case you did not receive the 3 x pouch and 3 x tags, you can always file the claim again.

32772775 Inquiry for the item from cxz**** cxz******* 2018-08-27 Answered
  Hi, will y'all be restocking AB moon soon?
 

[Re] Inquiry for the item from cxz****
Hi dear, we are uncertain about the restock at this moment. However, we will update the listing once it is available. Do keep a look out!

32644537 Inquiry for the item from yin**** yin******* 2018-08-13 Answered
  Secret Inquiry
 

[Re] Inquiry for the item from yin****
Secret Inquiry

32641365 Inquiry for the item from pop**** pop******* 2018-08-13 Answered
  Hi. Which design has the crystal stone appear bigger? Is it the crystal white or crystal white moon?
 

[Re] Inquiry for the item from pop****
Hi dear, different person might have different perspective. The crystal used for Crystal White and Crystal White Moon is actually same size (7.0mm x 6.0mm) however in my opinion, Crystal White appears slightly bigger because its case is thinner.

32619183 Inquiry for the item from Tho**** Tho******* 2018-08-11 Answered
  Will you restock crystal ab moon?
 

[Re] Inquiry for the item from Tho****
Hi dear, we are uncertain about the restock at this moment. However, we will update the listing once it is available. Do keep a look out!

32326843 Inquiry for the item from min**** min******* 2018-07-12 Answered
  What is different between crystal white and crystal white moon?
 

[Re] Inquiry for the item from min****
Hi dear, the shape of the pendant is different. Crystal White Moon is rounder :)

32070702 Inquiry for the item from si_**** si_******* 2018-06-15 Answered
  Are these real crystals?
 

[Re] Inquiry for the item from si_****
Hi dear, all our jewellery are made with Crystals from Swarovski. We are official branding partner of Swarovski. You may refer to the official cert given to us by Swarovski - posted in our shop profile. All our jewellery will come with a Swarovski authentication tag. The tag will have an unique serial number. And you can go onto Swarovski official website to authenticate your product using the serial number. Thank you.

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