Elisa Litz Join Fellow
13,585 Fellows
MINISHOP RATE 90%
Item code : 615215957 COPY URL

ELISA LITZ SHOES - ♥ UP TO 50% OFF SPECIAL LAUNCH SALE ♥ | Comfy Shoes | Genuine Leather


Customer who recommended this item
257 (Based on 194 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Manufacturer/Place of origin Condition New Product
Shipping From Domestic (Singapore)
Material Interior - Pig Leather Exterior - Fabric
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(customercare@elisalitz.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description *** SALE ITEM NO EXCHANGE, NO REFUND, NO FREE GIFT ***
Pay on delivery Available
BOOKMARK 1 2 3 4 5 6 7

Photo Review (152)

Customer Photo Review board
Sep 12, 2018
cec*******

Highly Recommend My 2nd purchase

Love this design. Bought one in white now in black.

Model:NELLIE SNEAKERS | Color:Black | Size:38

+ Add this option
Aug 29, 2018
wen*******
Aug 29, 2018
ice*******
Aug 29, 2018
sno*******

Highly Recommend Very nice shoes

finally received the item. I love the shoes. Very comfortable.

Model:GRANIT WEDGES | Color:Pink | Size:38

+ Add this option
Aug 25, 2018
smi*******

Customer Review (194)

Customer Review board
Rating Feedback Date Written by
Recommend Oct 21, 2018 jye*******
Recommend Sep 10, 2018 dol*******
netural Sep 10, 2018 flt*******
Highly Recommend Sep 01, 2018 lan*******
Highly Recommend Aug 31, 2018 Yvo*******
Highly Recommend Aug 27, 2018 nat*******
Highly Recommend Aug 26, 2018 tan*******
Highly Recommend Aug 21, 2018 tan*******
Highly Recommend Aug 20, 2018 Joa*******
Highly Recommend Aug 17, 2018 shu*******
Item Q&A(22)
No. Question & Answer Member Date Status
32693620 Inquiry from voo**** voo******* 2018-08-18 Answered
  They not doing honest business. Alot of items are oos but they still sell online. Made u order n pay then tell u item oos and force u to exchange from sales items which nice designs left few sizes only or others r outdated designs. Those who dont want to go thru hazard of refund process will force to choose from design tat no one want to buy. Worse till, u hv to chase after their customer svc. They infm u item oos n no more follow up fm them. Bad svc. I ordered during promo n seems like they not willing to honour my order. Told me oos but their own website showed my size available. When i query, their ans is the shoes was inside box with wrong shoes size labelling!!!! Can u believe this!!!
 

[Re] Inquiry from voo****
Hello

Thank you for your feedback.

We sincerely apologise for the situation due to Qoo10 inventory issue.

We will feedback to our inventory team and customer service team to ensure more accurate stock take to prevent such situation from happening as well as more prompt follow up actions.

Once again we apologise for any inconvenience caused and we hope to give you a better shopping experience in the future.

Thanks and regards
Elisa Litz

32666360 Inquiry related delivery from Mei**** Mei******* 2018-08-15 Answered
  I have brought 2 pair of shoes since June, and TIL date it has not been delivered, almost 2 months. Other than informing me it is oos, there is no specific date and guarantee when it will be sent. Could you check and expedite? If you do not carry the items anymore, you shouldn’t be selling it still here and pls start refunding me.
 

[Re] Inquiry related delivery from Mei****
Hello

thank you for your message.

We have canceled the order.

We sincerely apologise for the inventory and we have feedback to Qoo10 regarding this inventory issue.

Thanks and regards
L'zzie

32629687 Inquiry for the item from smi**** smi******* 2018-08-12 Answered
  Secret Inquiry
 

[Re] Inquiry for the item from smi****
Secret Inquiry

 

[Re] Inquiry for the item from smi****
Secret Inquiry

 

[Re] Inquiry for the item from smi****
Secret Inquiry

32625862 Inquiry for the item from cya**** cya******* 2018-08-12 Answered
  Hi, any updates? No reply after telling me my order is oos.
 

[Re] Inquiry for the item from cya****
Hello

We apologise for the late reply.

We are sorry to inform you that the replacement heels you wished to exchange is out of stock too.

please kindly choose another pair.

Thanks and regards
Elisa Ltiz

 

[Re] Inquiry for the item from cya****
I have refunded. Disappointed, seller did not even bother to inform me that the second choice also went OOS.

 

[Re] Inquiry for the item from cya****
Hello

We sincerely apologise the disappointment.

We will definitely feedback to the team regarding this issue.

Hope this helps.

Thanks and regards
Elisa Litz

32607235 Inquiry for the item from jen**** jen******* 2018-08-09 Answered
  Seller,

referring to my order 268234830, I’ve order two pair n u delivered only one to me on 2 Aug 18. On 7 Aug 18, u replied that I can collect fr ur outlet. Since there is a mistake from u, so why shd I go dwn to ur outlet to collect? Kindly send this pair of shoes to me by delivery. I’ve being waiting for this parcel n pls don’t make me wait for another week. Thank you.
 

[Re] Inquiry for the item from jen****
Hello

We will send the shoes to you by mail as per request.

Please kindly confirm your name, contact details, and address before we proceed.

Thanks and regards
Elisa Litz

 

[Re] Inquiry for the item from jen****
Seller,

I’ve already sent u my reply. Kindly send defects free shoes to me ASAP. Ty.

 

[Re] Inquiry for the item from jen****
Hello

We have arranged for delivery for the missing shoes.

Hope this helps!

Thanks and regards
Elisa Litz

32605042 Inquiry related delivery from qis**** qis******* 2018-08-09 Answered
  Hi,

I have not received my orders for more than a week. It shows as shipping scheduled 2 August 2018. Till today, 9 August I have not received any delivery or heard anything from you. Please advise. Thanks.
 

[Re] Inquiry related delivery from qis****
Already answered inquiry. If you have another any question, please contact to us.

32568400 Shoe size soa******* 2018-08-06 Answered
  Secret Inquiry
 

[Re] Shoe size
Secret Inquiry

32555168 Inquiry related cancel and refund from mag**** mag******* 2018-08-04 Answered
  Hello

In regard to your order 268254758 , we are sorry to inform you that we no longer have stock for: Granit wedges size 37 blue Color due to stock discrepancy/defect.

Please kindly choose another pair of shoes priced 45 and below on Qoo10 and inform us the item you wished to exchange to.

Once again, we sincerely apologise for the delay and inconvenience caused and we look forward to hear from you soon.

Thanks and regards,
Elisa Litz

With regards to the above msg, kindly cancel the order n make a refund as i can still see THIS particular mdl Which is STILL AVAILABLE FOR PURCHASE IN YOUR LISTING!!! I hv no interest in ALL OTHER MODEL thank you!!!
 

[Re] Inquiry related cancel and refund from mag****
Hello

We apologise for any inconvenience caused due to Qoo10 inventory issue.

We have cancelled the order as per request.

We apologise for any inconvenience caused.

thanks and regards
Elisa Litz

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