| NOTICE |
Important Notice about Returns
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Seller |
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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Seller |
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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Seller |
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 32423406 |
Inquiry for the item from vlw**** |
vlw******* |
2018-07-22 |
Answered |
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Hi seller, are u gonna restock A21 and A32? Really want to buy it. Thanks! |
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[Re] Inquiry for the item from vlw****
Hi,
Thank you for your interest.
We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding
Thank you
WatchSpree
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| 32247077 |
Inquiry for the item from yil**** |
yil******* |
2018-07-03 |
Answered |
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Hi,
Will A45 fossil watch restock?
Thank u. |
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[Re] Inquiry for the item from yil****
Hi,
Thank you for your interest.
We regret to inform you that this model is out of stock and we are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding
Thank you
WatchSpree
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| 32034678 |
Inquiry for the item from kel**** |
kel******* |
2018-06-11 |
Answered |
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When is fossil A27 getting restock? |
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[Re] Inquiry for the item from kel****
Hi,
Thank you for your interest.
We regret to inform you that this model is out of stock and we are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding
Thank you
WatchSpree
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| 31742168 |
Inquiry for the item from low**** |
low******* |
2018-05-14 |
Answered |
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Can engage the words behind the watch? |
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[Re] Inquiry for the item from low****
Hi,
We are regret to inform you that we do not have this service.
Thank you
Watchspree |
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| 31737993 |
Inquiry for the item from Che**** |
Che******* |
2018-05-13 |
Answered |
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Hi seller,
May i know when the stock of fossil women code A39 will be restock again? Thank you. |
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[Re] Inquiry for the item from Che****
Hi,
Thank you for your interest.
We regret to inform you that this model is out of stock and we are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding
Thank you
WatchSpree
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[Re] Inquiry for the item from Che****
Okay noted, thanks |
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[Re] Inquiry for the item from Che****
Hi,
You are welcome.
have a nice day ;)
Thank you
Watchspree |
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| 31720238 |
Inquiry for the item from low**** |
low******* |
2018-05-11 |
Answered |
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When the stock will come back for fossil A21 watch? |
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[Re] Inquiry for the item from low****
Hi,
Thank you for your interest.
We regret to inform you that this model is out of stock and we are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding
Thank you
WatchSpree
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| 31714390 |
Coupon |
Lee******* |
2018-05-10 |
Answered |
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Hi there,
May I know why can't i select the 25% shop coupon to get discount for the watch I'm buying? |
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[Re] Coupon
Hi,
Thanks for your interest.
As we tried just now everything is okay to apply with the coupon.
You may try to delete all your item in the cart and choose again the watch you want then apply with the coupon.
Thank you
Watchspree |
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[Re] Coupon
I would like to get Fossil A43, it is supposed to be under Watch & Jewelry category, however I still can't seem to apply the coupon for this. I've tried the method you told me, it is still the same. |
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[Re] Coupon
Hi,
The listings you mentioned now is under fashion accessories category.
This is why you unable to apply with the coupon.
Thank you
Watchspree |
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| 31662797 |
Inquiry for the item from pea**** |
pea******* |
2018-05-04 |
Answered |
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Hi I just purchased a fossil Neely watch with dark blue stainless steel strap. I have a small wrist- 15cm circumference and would like to know if you can help adjust the strap length? Thanks. |
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[Re] Inquiry for the item from pea****
Hi,
This model can be adjusted by yourself.
https://www.youtube.com/watch?v=24A3POQNZJw
Kindly inform us if you dunno how to do about this.
Thanks you
Watchspree |
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