| NOTICE |
Important Notice about Returns
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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Seller |
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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Seller |
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 37077048 |
Inquiry for the item from alf**** |
alf******* |
2019-12-03 |
Answered |
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Hi... Just want to check as I have made purchase on watches with you guys before in the past n picked up at your outlet. Now I would want make another watch order but might want change the belt or the surface color on the model. So thinking I make my order online n go to your shop to change the color item pick up fm there. Can be done thanks alot |
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[Re] Inquiry for the item from alf****
Hi,
Thanks for your interest.
We are regret to inform you that we do not have the service of exchange belt and surface color of the watch.
Thank you.
Watchspree |
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| 37068900 |
Inquiry related delivery from lao**** |
lao******* |
2019-12-03 |
Answered |
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Hi, regarding my order Cart no. 131062390, when are you sending out the item? Thanks |
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[Re] Inquiry related delivery from lao****
Hi,
Thank you for your purchased.
Qxpress will pick up the parcel from us today and it will take about 2-4 working days for them to deliver the parcel.
Thank you for your understanding.
Regards,
Watchspree |
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| 37068803 |
Inquiry for the item from alf**** |
alf******* |
2019-12-03 |
Answered |
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Hi... Intended to purchase this attached image casio gshock watch from you. Item added into cart. But why is it that I couldn't use your shop 30% discount when wants to make payments? Watch brand is under this discount offer but I don't seem to see where can I apply this discount. Thanks Ck |
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[Re] Inquiry for the item from alf****
This watch model |
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[Re] Inquiry for the item from alf****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not applicable for the promotion item.
Thank you.
Watchspree |
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| 37012163 |
Inquiry for the item from xia**** |
ang******* |
2019-11-26 |
Answered |
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Hi Seller,
warranty is under Casio Singapore? incase of servicing, where should i go? |
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[Re] Inquiry for the item from xia****
Hi,
Thanks for your interest.
We provide 1 year local seller warranty for internal mechanism which means is covered by us.
Regards,
Watchspree |
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| 36809376 |
Inquiry for the item from Fan**** |
Fan******* |
2019-11-03 |
Answered |
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Hi dear,
Will there be stock for casio baby g BA110DDR-7A?
Thank youuuuu |
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[Re] Inquiry for the item from Fan****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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[Re] Inquiry for the item from Fan****
Pls let me know if you have stock. Thank you |
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[Re] Inquiry for the item from Fan****
Hi,
We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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| 36637327 |
Inquiry for the item from 233**** |
Yvo******* |
2019-10-12 |
Answered |
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Hi as for Series: New Arrivals ----- Code: A01 the swatch trap is in what color.(blue or white) |
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[Re] Inquiry for the item from 233****
Hi,
Thanks for your interest.
As we checked, it comes with 2 straps one is blue nylon strap and another one is white resin strap.
Thank you.
Watchspree |
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| 36312148 |
Inquiry from dap**** |
dap******* |
2019-09-01 |
Answered |
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Hi, why am I not able to utilise the 30% coupon? |
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[Re] Inquiry from dap****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not applicable for the promotion item.
We seek for your kind understanding.
Thank you.
Watchspree |
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| 36309643 |
Inquiry for the item from vin**** |
vin******* |
2019-09-01 |
Answered |
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Hi! Would you restock GMS watch colours |
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[Re] Inquiry for the item from vin****
Hi,
Thanks for your interest.
However, we are regret to inform you that we are not sure when will be the next batch of GMS series to be restocked. We will keep the listing updated once it restocked.
Thank you.
Watchspree |
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