| NOTICE |
Important Notice about Returns
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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Seller |
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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Seller |
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 39210894 |
Inquiry from Yeo**** |
Yeo******* |
2020-06-24 |
Answered |
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Hi , I am trying to purchase the Baby G 2020 collection
Series : Series 3
Code : A16
However i can't use the 30% coupon. Can you help on this ? |
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[Re] Inquiry from Yeo****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not applicable for the promotion listing.
Regards,
Watchspree
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[Re] Inquiry from Yeo****
Noted with thanks.
Can I check where can it be used?
Under which section.
Thanks. |
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[Re] Inquiry from Yeo****
Sorry to disturb.
Can you kindly help to let me know under which the coupon can be use? |
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[Re] Inquiry from Yeo****
Hi, thank you for contacting Watchspree. The shop coupon would normally can be used for the product/listing without the promotion. We would like to suggest you to browse the individual listing of the model you wanted if you would like to use the shop coupon. We hope these information may helps. Thank you. |
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[Re] Inquiry from Yeo****
Noted with thanks.
Thanks for the fast reply.
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[Re] Inquiry from Yeo****
Our pleasure. :) |
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| 38089465 |
Inquiry for the item from chu**** |
chu******* |
2020-03-25 |
Answered |
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Hi, any restock for series 4, A03? Thanks! |
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[Re] Inquiry for the item from chu****
Hi,
Thank you for your interest.
We regret to inform you that this model is out of stock and we are still not sure when will it be restocked. The listing will be updated once stocks arrive.
Thank you for your kind understanding. Feel free to contact us if you have further questions.
Regards,
Watchspree |
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| 38079650 |
Inquiry for the item from chu**** |
chu******* |
2020-03-24 |
Answered |
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Hi, any restock for series 2, A09? Thanks! |
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[Re] Inquiry for the item from chu****
Hi,
Thank you for your interest.
We regret to inform you that this model is out of stock and we are still not sure when will it be restocked. The listing will be updated once stocks arrive.
Thank you for your kind understanding. Feel free to contact us if you have further questions.
Regards,
Watchspree |
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| 37446627 |
Inquiry from eri**** |
eri******* |
2020-01-21 |
Answered |
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Hi,
Notice there is a 30% discount from WatchSpree. However, after collected the voucher and trying to use it, it didn’t get activated. Does it applicable to Casio Baby-G watch?
Also, if order today, will u be able to deliver by this Fri (24-Jan)? Thanks. |
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[Re] Inquiry from eri****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not applicable for the promotion item.
Regards,
Watchspree |
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| 37382311 |
Inquiry for the item from kay**** |
kay******* |
2020-01-12 |
Answered |
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Hi any restock for series 3 a09? Does it come with step tracker? |
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[Re] Inquiry for the item from kay****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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| 37174522 |
Inquiry from amy**** |
amy******* |
2019-12-15 |
Answered |
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Hi. I have issues with my Casio watch bought from watchspree. Where do I go to get it fixed? |
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[Re] Inquiry from amy****
Hi,
Thanks for your purchase.
For the problem, kindly bring the watch and the warranty card along to our office and we will send the watch to the repair center to check about the problem. It might takes 6-8 weeks for the full mechanism repair process.
We seek for your kind understanding.
Thank you.
Watchspree |
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[Re] Inquiry from amy****
Can I go direct to the Casio service centre? |
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[Re] Inquiry from amy****
Hi,
We provide seller warranty, which means that the warranty cannot be redeemed in other service centres. Watchspree will service every brand name watch sold for a period of one year from the date of purchase. In the event your watch have any issue, you can always contact us directly for an repair/exchange if your product is still under warranty.
Thank you.
Watchspree |
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| 37077048 |
Inquiry for the item from alf**** |
alf******* |
2019-12-03 |
Answered |
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Hi... Just want to check as I have made purchase on watches with you guys before in the past n picked up at your outlet. Now I would want make another watch order but might want change the belt or the surface color on the model. So thinking I make my order online n go to your shop to change the color item pick up fm there. Can be done thanks alot |
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[Re] Inquiry for the item from alf****
Hi,
Thanks for your interest.
We are regret to inform you that we do not have the service of exchange belt and surface color of the watch.
Thank you.
Watchspree |
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| 37068900 |
Inquiry related delivery from lao**** |
lao******* |
2019-12-03 |
Answered |
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Hi, regarding my order Cart no. 131062390, when are you sending out the item? Thanks |
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[Re] Inquiry related delivery from lao****
Hi,
Thank you for your purchased.
Qxpress will pick up the parcel from us today and it will take about 2-4 working days for them to deliver the parcel.
Thank you for your understanding.
Regards,
Watchspree |
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