| NOTICE |
Important Notice about Returns
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Seller |
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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Seller |
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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Seller |
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 36865364 |
Inquiry for the item from Tth**** |
Tth******* |
2019-11-09 |
Answered |
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Hi when will the stock come in for A13? I want to buy |
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[Re] Inquiry for the item from Tth****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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| 36822513 |
Inquiry for the item from fat**** |
fat******* |
2019-11-04 |
Answered |
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Will you restock the attached picture model? |
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[Re] Inquiry for the item from fat****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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| 36783619 |
Inquiry for the item from che**** |
che******* |
2019-10-30 |
Answered |
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Any restock for kids series 2 A18? |
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[Re] Inquiry for the item from che****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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| 36577470 |
Inquiry for the item from kis**** |
kis******* |
2019-10-05 |
Answered |
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A34 when will there be stock?
Thank you. |
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[Re] Inquiry for the item from kis****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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| 36521139 |
Inquiry for the item from xru**** |
xru******* |
2019-09-27 |
Answered |
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May I know when will you be restocking Kids Series 3 (A33)? |
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[Re] Inquiry for the item from xru****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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[Re] Inquiry for the item from xru****
Noted with thanks. |
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[Re] Inquiry for the item from xru****
You're most welcome. :) |
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| 36519730 |
Inquiry related return and exchange from gel**** |
gel******* |
2019-09-27 |
Answered |
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Hi hi, how can I arrange for an exchange? Chose a model that's too big for my girl's wrist. |
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[Re] Inquiry related return and exchange from gel****
Hi,
Good day to you.
Kindly provide us the order number and the model you would like to exchange. We will check and get back to you soon.
Thank you.
Watchspree |
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[Re] Inquiry related return and exchange from gel****
Thanks for your prompt response!
Order no : 304636722 |
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[Re] Inquiry related return and exchange from gel****
Hi,
Thanks for your prompt reply.
We had sent you the details regarding exchange via Whatapps.
Kindly check your mailbox.
We look forward to hear from you soon.
Thank you.
Watchspree |
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| 36498871 |
Inquiry for the item from kat**** |
kat******* |
2019-09-25 |
Answered |
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Hi seller, may I know if all the casio watches in this listing are water resistant or water proof? If not, could you please specify which series has this feature? Thanks! |
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[Re] Inquiry for the item from kat****
Hi,
Thanks for your interest.
Mostly have water resistance. You may check on the details below the listing. :)
We look forward to hear from you.
Thank you.
Watchspree |
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| 36460284 |
Inquiry for the item from han**** |
han******* |
2019-09-20 |
Answered |
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So which watches are eligible for 30%. discount.. thanks |
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[Re] Inquiry for the item from han****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not applicable to the promotion item as this is the best price already.
Thanks for your understanding.
Regards,
Watchspree |
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