| NOTICE |
Important Notice about Returns
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 39262015 |
Inquiry for the item from cho**** |
cho******* |
2020-06-30 |
Answered |
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Hi. Would like to check for model W28H which colour has the most clear view on the watch screen? My son having eyesight problem. Or any recommendations for the digital watch with clearer/ easy to read screen? Thank you |
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[Re] Inquiry for the item from cho****
Sorry. It's model W218H. |
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[Re] Inquiry for the item from cho****
Preferably bigger screen and clear view. |
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[Re] Inquiry for the item from cho****
Hi, thank you for contacting Watchspree. Please see the attachment as your reference. Thank you. :) |
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| 39195446 |
Inquiry for the item from 97***** |
mar******* |
2020-06-23 |
Answered |
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Hi, please let me know the picture inside the model:
Ladies 1, LTP1094Q-7B7 Code A18
Ladies 1, LTP1094Q-7B8 Code A19
Thank you and appreciated. |
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[Re] Inquiry for the item from 97*****
Hi, thank you for contaacting Watchspree. As per checking, there is no ladies series in this listing as this is the kids collection listing. May we know from which listing do you get these two models? We look forward to hear from you again. Thank you. |
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| 39089464 |
Inquiry for the item from ter**** |
ter******* |
2020-06-13 |
Answered |
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Hi why cant I use the shop coupon upon check out? |
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[Re] Inquiry for the item from ter****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not applicable for the promotion item.
Regards,
Watchspree |
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[Re] Inquiry for the item from ter****
OK noted thanks |
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[Re] Inquiry for the item from ter****
Our pleasure. :) |
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| 38300083 |
Inquiry related delivery from 233**** |
jet******* |
2020-04-14 |
Answered |
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Hi, i made a purchase on 5-Apr and the cart no. is 134006262. Till now i still not yet receive the item. Please help to check. |
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[Re] Inquiry related delivery from 233****
Hi,
Thank you for your purchased.
We had sent out your item on 7 Apr and it will take about 2-15 working days (which will be 28 Apr) for Singpost Normal Mail to deliver your item.
Kindly take note that as tracking is not available for Singpost normal mail, we will not be held for any lost parcels/damaged items mailed out via Singpost normal mail
We seek your kind understanding.
Thank you,
Watchspree |
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[Re] Inquiry related delivery from 233****
it said the average delivery is only 5 to 7 days. |
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[Re] Inquiry related delivery from 233****
Hi,
Thanks for contacting Watchspree.
Please be informed that it is the auto-generate message by the system that shows the average shipping days, however, 2-15 working days is to assure the item is either delivered or lost regardless the area of the shipping or other issue. Therefore, we seek for your patience and understanding on the delivery.
Thank you.
Watchspree |
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| 38212985 |
Inquiry for the item from gne**** |
gne******* |
2020-04-07 |
Answered |
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Can I check if A16 is water resistant? |
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[Re] Inquiry for the item from gne****
Hi,
Thank you for contacting Watchspree.
We are pleased to inform you that we do state the details of each and every model at the bottom of the listing which consists of measurement of the case, features and so on.
We hope the information above may helps.
Thank you.
Watchspree |
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| 38052133 |
Inquiry for the item from yum**** |
yum******* |
2020-03-20 |
Answered |
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Do you have the stock for A26? |
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[Re] Inquiry for the item from yum****
Hi,
Thank you for your interest.
We regret to inform you that this model is out of stock and we are still not sure when will it be restocked. The listing will be updated once stocks arrive.
Thank you for your kind understanding. Feel free to contact us if you have further questions.
Regards,
Watchspree |
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| 37956189 |
Inquiry related return and exchange from kyu**** |
kyu******* |
2020-03-11 |
Answered |
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Hi I think I have asked if I can exchange the item I ordered. I wanted series 3 not series 2. Please advice on how to exchange. I just revive the items on Sat. |
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[Re] Inquiry related return and exchange from kyu****
Hi,
Thanks for contacting Watchspree.
Understood on your wrong purchased. We would need to check our stocks and will get back to you as soon as possible.
Feel free to contact us if you have any further questions.
Thank you.
Watchspree |
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| 37858698 |
Inquiry for the item from kat**** |
kat******* |
2020-03-01 |
Answered |
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Hi. May i know when is Series 3, A14, going to be replenish? Its currently out of stock. Thanks. |
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[Re] Inquiry for the item from kat****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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