NOTICE |
Return & Exchange Policy
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Seller |
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See all notices |
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1. Any return or exchange of items will be applicable within 7 days upon receiving of item.
2. Shortage/ Wrong item received: - Provide picture of item contents within the parcel package - Provide picture of the parcel package with the delivery information - Pictures and order no. to be sent to sg.luggage.outlet@gmail.com
3. Defective item: - Provide picture of the defective area of the received item. - Item damaged arising from usage, regular wear and tear are not considered defects - Pictures and order no. to be sent to sg.luggage.outlet@gmail.com
4. Buyer’s change of mind: - Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached. - Pictures and order no. to be sent to sg.luggage.outlet@gmail.com - Exchange of item will be at seller's address
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37054439 |
Inquiry for the item from lim**** |
lim******* |
2019-12-01 |
Answered |
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Hi seller What colours of size 20" you still have stock? I like to order Purple or rose gold if you have stock.
Please reply soon to order. Thks |
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[Re] Inquiry for the item from lim****
Hi, thank you for your interest in our product. 20 inch Rose Gold is still available, purple has run out of stock. Thank you. |
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37046095 |
Inquiry related delivery from pri**** |
pri******* |
2019-11-30 |
Answered |
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Hi We need the luggage urgently. If we buy today can we collect today? Where is your warehouse? |
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[Re] Inquiry related delivery from pri****
Hi, sorry it won't be possible, as Qxpress needs to be informed and process the self collection request before we can let you self collect. If we receive your order in the next 10 minutes Qxpress can collect and deliver next Monday. Thank you. |
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[Re] Inquiry related delivery from pri****
Hi sorry just saw ur reply. Not possible to self collect this weekend? |
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[Re] Inquiry related delivery from pri****
Hi,
Sorry not possible, as Qoo10 customer service doesn't work on weekends to process the self collection request. Thank you. |
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[Re] Inquiry related delivery from pri****
If I order now, can qexpress deliver by Monday? Sorry to rush but nd urgently thx |
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[Re] Inquiry related delivery from pri****
Hi, yes please place your order now. Thanks. |
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[Re] Inquiry related delivery from pri****
Hi just placed order. Reference number 131097250. Can help to send by Monday please? Thx u |
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[Re] Inquiry related delivery from pri****
Hi, sorry the order came too late, Qxpress has already left our warehouse at noon. Please let us know if you wish to self collect on Monday |
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[Re] Inquiry related delivery from pri****
I just cancelled coz I wanted to add 1 more pc (total 2 luggages) Andy self collect on Monday. But when I add on to my cart, the price has increased by $10 which now price is no longer $32.90 for 24” but instead the price is $42.90. Can I still purchase it at $32.90 for 24”? I need 2 pcs. Thx you. |
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[Re] Inquiry related delivery from pri****
Hi, sorry we can’t match any promotional prices by Qoo10 |
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37043086 |
Inquiry related return and exchange from s-i**** |
s-i******* |
2019-11-29 |
Answered |
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Hi!! Can I please change to a 28" ?? |
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[Re] Inquiry related return and exchange from s-i****
Hi, for exchange of sizes it can only be done at our warehouse. Please let us have your order number please. Thank you. |
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37004369 |
Inquiry related delivery from dou**** |
dou******* |
2019-11-25 |
Answered |
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Hi, if order on Wed, when can received by ? Fri or Sat? |
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[Re] Inquiry related delivery from dou****
Hi, most likely Thursday/Friday. Thank you |
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37003757 |
Inquiry for the item from ble**** |
Lja******* |
2019-11-25 |
Answered |
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Hi Seller, do you have 22" for this model in gray or red? Thanks! |
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[Re] Inquiry for the item from ble****
Hi, sorry we do not have 22” luggage, 20” is the standard cabin size |
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36990775 |
Inquiry for the item from mar**** |
mar******* |
2019-11-24 |
Answered |
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Double coil zipper? |
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[Re] Inquiry for the item from mar****
Hi, no, this is regular single coil zipper. You may wish to see our range of other double coil zipper luggage on https://www.qoo10.sg/shop/luggage_outlet
Thank you. |
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36985447 |
Inquiry related delivery from jia**** |
jia******* |
2019-11-23 |
Answered |
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Hi, any possibility to arrange to receive within tomorrow? |
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[Re] Inquiry related delivery from jia****
Hi, sorry we are closed for the weekend and Qxpress doesn't deliver on Sundays too. Thank you. |
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36887367 |
Inquiry for the item from gra**** |
gra******* |
2019-11-12 |
Answered |
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Restock for 28” Rose Gold? |
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[Re] Inquiry for the item from gra****
Hi, yes we still a few pieces of that. Please place your order if you wish to get it. Thanks! |
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