| NOTICE |
Return & Exchange Policy
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Seller |
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See all notices |
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1. Any return or exchange of items will be applicable within 7 days upon receiving of item.
2. Shortage/ Wrong item received:
- Provide picture of item contents within the parcel package
- Provide picture of the parcel package with the delivery information
- Pictures and order no. to be sent to sg.luggage.outlet@gmail.com
3. Defective item:
- Provide picture of the defective area of the received item.
- Item damaged arising from usage, regular wear and tear are not considered defects
- Pictures and order no. to be sent to sg.luggage.outlet@gmail.com
4. Buyer’s change of mind:
- Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
- Pictures and order no. to be sent to sg.luggage.outlet@gmail.com
- Exchange of item will be at seller's address
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| 36160931 |
Inquiry related delivery from ger**** |
ger******* |
2019-08-12 |
Answered |
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hi, If i order now - 28 inch , how come can i receive? flying on thur morning.
or can i self collect? |
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[Re] Inquiry related delivery from ger****
Hi, due to long weekend break we are not certain if Qxpress can deliver in time. You may wish to indicate ‘self collection ‘ when placing your order and you may self collect from Tuesday 1pm onwards |
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| 36154271 |
Inquiry for the item from wli**** |
wli******* |
2019-08-11 |
Answered |
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Is it expandable? How much extension? |
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[Re] Inquiry for the item from wli****
Hi, yes all are expandable, about 4cm depth. Thank you. |
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| 35988489 |
Inquiry for the item from skq**** |
skq******* |
2019-07-21 |
Answered |
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Is size 28 restocking soon? |
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[Re] Inquiry for the item from skq****
Hi, sorry we don’t have plans to restock at the moment. We still have red, rose gold, purple, green and grey available at the moment. Thank you |
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| 35764666 |
Inquiry for the item from Lil**** |
meg******* |
2019-06-24 |
Answered |
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Dear Seller
My hubby and I would like to visit your Yishun warehouse to purchase 1 checked in luggage and 1 cabin bag for myself. Possible to drop by on Saturdays?
Thank you. |
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[Re] Inquiry for the item from Lil****
Hi, please drop us a mail at sg.luggage.outlet@gmail.com with the item, size and colour you wish to buy, as we do not have any items on display nor any showroom. Thank you. |
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| 35438728 |
Inquiry for the item from swe**** |
swe******* |
2019-05-16 |
Answered |
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Design 3 rose gold size 24
If I order today, can I collect tomorow
Is it TSA lock? |
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[Re] Inquiry for the item from swe****
Hi, self collection is not immediate, Qoo10 needs to be informed and wait for them to confirm. 24 inch rose gold is tsa Lock. Thanks. |
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[Re] Inquiry for the item from swe****
I need the luggage on Saturday |
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[Re] Inquiry for the item from swe****
Hi, if we receive your order today, it'll be delivered most likely on Saturday. If you wish to self collect, please indicate 'self collection' on memo to seller, and you can collect on Saturday. Thank you. |
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| 35438693 |
Inquiry related delivery from swe**** |
swe******* |
2019-05-16 |
Answered |
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If I order today, can delivery be on Saturday? Otherwise can I self collect in Yishun tomorrow?
Design 3
Rose gold
Size 24 |
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[Re] Inquiry related delivery from swe****
Hi, if we receive your order today yes it’ll be delivered by Qxpress most likely on Saturday |
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[Re] Inquiry related delivery from swe****
Hi just saw your msg, so in time to deliver on Saturday if I place order now? |
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[Re] Inquiry related delivery from swe****
Hi, yes the delivery is handled by Qxpress. If the delivery address is in CBD/industrial area, they might not deliver on Saturday. Thank you. |
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[Re] Inquiry related delivery from swe****
295959919 My order number. Rush out order for me latest this Sunday. Thanks |
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[Re] Inquiry related delivery from swe****
Hi, Qxpress has collected from us today. Thanks. |
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| 35328300 |
Inquiry for the item from dio**** |
dio******* |
2019-05-03 |
Answered |
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Now need $5 for 20”? Price up alot. |
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[Re] Inquiry for the item from dio****
Hi, thank you for your interest in our product. Please be advised that the 20" all come with TSA locks now therefore costs more, we are left with last few 28" purple pieces with normal lock that cost $5 less. Thank you. |
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[Re] Inquiry for the item from dio****
Oh. Let me check my purchased item w tsa lock which i bought last year. Thks. |
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[Re] Inquiry for the item from dio****
Thank you |
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| 35169866 |
Inquiry for the item from dey**** |
dey******* |
2019-04-14 |
Answered |
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Hi. Is this item expandable and is there zipper holes for optional key lock? |
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[Re] Inquiry for the item from dey****
Hi,
Yes it’s expandable, but no additional keyhole for padlock. Thank you. |
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