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Hello, I received bag today but the strap is faulty. I cannot even hook the strap to the bag because the hook is spoilt (can’t even press it down as you can see from the video I’m using a lot of strength to press it down but it won’t open).... please help me with this as soon as possible. |
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[Re] Inquiry related return and exchange from lee****
Also the bag has some serious dents at the back, which is very disappointing... please provide me a return on this item. |
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[Re] Inquiry related return and exchange from lee****
Or an exchange for another piece without any dent and working straps |
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[Re] Inquiry related return and exchange from lee****
Dent on the top as well |
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[Re] Inquiry related return and exchange from lee****
Hello~! i am sorry for problem with the product. i will exchange the item.
i will send you delivery man for pick up. When is the possible? you can choose date (after 10/11) and time (just 10:00~13:00 or 14:00~18:00)
Please wrap your Bag as they were shipped.
don't attached label on the bag directly. wrap paper box or plastic box and then put the label please. i have ro returen to ALICE MARTHA store.
Please let me know when you want to pick up. thank you~!
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[Re] Inquiry related return and exchange from lee****
Hi, thanks for the reply. Will you be able to send the delivery man on 13 October (Sun)? 13 October any time is possible. Also, will he bring me the new bag for exchange?
Sure I will wrap the bag in it’s original packaging, thanks. |
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[Re] Inquiry related return and exchange from lee****
Dear.. delivery man is not working on Sunday.
and i will send the newbag separately. pickup service and deliver for new bag is separately.
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[Re] Inquiry related return and exchange from lee****
Hi, around when you will be able to send the new bag? How about this Friday or Saturday? If not, Monday 2pm? Let me know, thank you. |
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[Re] Inquiry related return and exchange from lee****
Hello~ i reserved pickup date on 12/10 14:00~18:00.
please send to the delivery man. you new bag is coming our storage from ALICE MARTHA now. so i can send the early of next week.
I'm sorry to have bothered you.t I'll do my best to get it done quickly.
I'll put in a little free gift when I send it.
Thank you and sorry again.
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[Re] Inquiry related return and exchange from lee****
Thanks for your prompt response to help me with this issue. Highly appreciate it. Sure, 12/10(sat) 2 to 6pm is good with me for the pick up.
And i look forward to receiving the new bag soon :) |
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[Re] Inquiry related return and exchange from lee****
Hello~ i have sent new bag today. tracking number is Qxpress SG2029646
i have checked the condition of bag carefully. there is no problem.
i hope the bag arrive soon. sorry and thank you!! |